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NordSkift

Examples

What less manual work can look like in practice.

These examples show common workflows. They are not customer case studies or promises of a particular result. The actual solution depends on how the business works today.

EXAMPLE 01

From customer enquiry to the right follow-up

A new enquiry can be registered, assigned and given a clear next step without anyone copying information or remembering every reminder.

Before

  1. 1The enquiry is read and copied manually
  2. 2An employee must identify the right person to handle it
  3. 3Confirmation and follow-up depend on memory

After

  1. 1The enquiry is registered with the agreed information
  2. 2The right employee is notified and receives a task
  3. 3The customer receives confirmation and further follow-up is scheduled

A person should still take over when the case requires judgement or information is missing.

See the relevant service

EXAMPLE 02

From duplicate registration to automatic transfer

Approved information can move between the systems the business already uses, so it does not have to be entered several times.

Before

  1. 1The same information is entered into several tools
  2. 2Changes must be checked and updated manually
  3. 3Errors are discovered late because the systems show different statuses

After

  1. 1Approved data is transferred according to defined rules
  2. 2Updates are tracked and validated
  3. 3Errors stop the process safely and notify the right person

A person should still take over when the case requires judgement or information is missing.

See the relevant service

EXAMPLE 03

From manual reminders to scheduled follow-up

Tasks, notifications and follow-up can be created automatically when a case follows clear rules.

Before

  1. 1An employee checks the inbox and interprets each case
  2. 2Information is copied into a task list
  3. 3The next step depends on manual reminders

After

  1. 1The case is registered and checked against agreed rules
  2. 2The task is created with the right information and owner
  3. 3Exceptions are sent for human review and follow-up is scheduled

A person should still take over when the case requires judgement or information is missing.

See the relevant service

Example of a complete flow

From enquiry to a quality-checked draft quote.

This is a general example of how several manual handovers can be brought together in one controlled workflow. It is not a case study or a promise of a particular result.

See how we work

  1. The enquiry arrives

    A new enquiry enters the agreed workflow.

  2. The information is checked

    Required fields and missing information are checked before the case proceeds.

  3. Price and availability are checked

    Agreed, reliable sources are used to check price and capacity.

  4. A draft quote is prepared

    Approved information is assembled into a draft for internal review.

  5. A person reviews and approves

    Nothing is sent or reserved until the person responsible has checked the case.

Video demonstration coming soon

Next step

Do you recognise one of these tasks?

Describe one task that recurs frequently. We assess what can be made simpler and what should still be handled by people.

Find out what you can automate